ComplaintsComplaints
Level 01
Customer Care Executive
- +91 7034460606
- info@dashami.in
Level 02
Branch Manager
If the customer is not satisfied with the first level, they may escalate the issue to the second level. The matter must be resolved within 5 working days.
| Branch Name | Designation | Landline | |
|---|---|---|---|
| Kottarakkara | Branch Manager | 0474-2081252 | kottarakkara@dashami.in |
| Kayamkulam | 0479-2080111 | kayamkulam@dashami.in | |
| Mavelikkara | 0479-2080527 | mavelikkara@dashami.in | |
| Irinjalakuda | 0480-2082252 | irinjalakuda@dashami.in | |
| Thoppumpady | 0484-2001252 | thoppumpady@dashami.in | |
| Rajakkad | 0486-8204252 | rajakkad@dashami.in | |
| Cherthala | 0478-2080144 | cherthala@dashami.in |
Level 03
Principal Nodal Officer
If the grievance is not resolved, the third level grievance handling will be the principal nodal officer. The resolution must be with in 7 working days.
- Shyamkumar S (Principal Nodal officer)
- +91 7034011192
- shyam@dashami.in
Level 04
Reserve Bank Ombudsman
Escalate to the fourth level — Reserve Bank Ombudsman
- Complaint Portal: https://cms.rbi.org.in – for online complaint
- crpc@rbi.org.in
- (Toll-Free Number) 14448
- Physical Complaints Address Centralized Receipt and processing Centre, 4th floor, Reserve Bank of India, Sector -17, Central Vista Chandigarh – 160017.